Privacy Policy

This policy explains how Olefi handles personal information when you visit this website, create or use an Olefi account, use an Olefi application, make or receive payments, or contact support.

Depending on how you use Olefi, information may include your name, email address, telephone number, account details, identity or verification information requested during onboarding, payment instructions, transaction records, beneficiary information and communications with support.

We may also receive technical information such as IP address, browser or device type, operating system, application events, timestamps and security logs when you access the website or service.

We use relevant information to create and secure accounts; provide payment and account features; process instructions; verify identity where required; prevent fraud, misuse and security incidents; provide support; maintain records; improve reliability; and comply with applicable legal or regulatory duties.

Information may be shared only as needed with service providers that support hosting, communications, security or customer support; payment partners involved in completing a transaction; professional advisers; and public authorities where disclosure is legally required. A corporate reorganisation may also require information to transfer subject to appropriate safeguards.

Olefi uses administrative, technical and organisational measures intended to protect personal information. No internet or storage system can be guaranteed to be completely secure.

Information is retained only for as long as reasonably needed for the purpose for which it was collected and for applicable legal, regulatory, tax, accounting, fraud-prevention or reporting requirements. Different records may therefore have different retention periods.

Subject to applicable law, you may ask to access, correct or delete personal information, object to or restrict certain processing, or withdraw consent where processing relies on consent. Some information may need to be retained when the law requires it or when it is necessary to establish or defend legal claims.

Send a request from the email associated with your account to [email protected]. Olefi may need to verify your identity before completing a request.

This website links to the Apple App Store, Google Play and other external services. Their privacy practices are governed by their own policies, not this one.

This policy may be updated when the service or applicable requirements change. The effective date above shows when this version took effect.

Questions or privacy requests can be sent to [email protected] or raised by telephone at +254 728 555 585.